CBRE Partners with Microsoft to Provide Enhanced Facilities Management and Maintenance Service Solutions for Large Retail Clients

CBRE today announced it has partnered with Microsoft to provide a significantly enhanced and differentiated suite of technology offerings to serve large retailers and other companies with similar, distributed-site footprints.

This collaboration unites CBRE, the world’s largest real estate and facilities management company, with Microsoft’s growing Dynamics 365 Field Services platform.

This collaboration will transform CBRE’s existing fmPilot integrated retail facility management technology. The enhanced platform will markedly improve outcomes for clients, enabling them to achieve better connectivity between assets and technicians, improve operational performance and realize material cost efficiencies. Following an extensive process, CBRE selected Microsoft Dynamics 365 Field Service for its ability to advance operational performance while keeping its clients on the forefront of technology improvements over time.

CBRE will work over the next several months to deploy the next generation of fmPilot to its current portfolio of existing users. The company will ultimately phase out its current fmPilot technology product. Going forward, the enhanced fmPilot technology built on Microsoft Dynamics 365 will become the core operating platform for CBRE’s growing base of Retail and Multi-Site sector clients.

CBRE will continue to invest in and enhance its Service Insight platform for Global Workplace Solutions clients in other sectors and divisions.

Incorporating Microsoft Dynamics 365 Field Service technology with CBRE’s experience and unmatched data will unlock value for clients. Anticipated benefits include a more connected experience for all parties, access to real-time remote expert support, application of IoT and AI, the optimization of service operations via intelligent automated workflows, work order bundling, seamless integrations with smart building technologies, and more.

Bill Hayden, Global Sector President, Retail & Multi-Site at CBRE Global Workplace Solutions said: “We are excited to introduce this cutting-edge technology to our retail and multi-site clients, service providers and employees.  This latest evolution of our platform in collaboration with Microsoft redefines and elevates the role technology will play in moving facilities management in the retail sector to a new level in our industry.”

Matt Renner, President, U.S. Enterprise at Microsoft said: “Uniting Microsoft’s Dynamics 365 Field Service with CBRE’s facilities management platform will help address the unique needs of companies in the Retail and Multi-site sector through service performance optimization and enhanced outcomes for clients, service providers and field staff.”

CBRE is the largest provider of facilities management services globally.  Within the Retail & Multi-Site sector, CBRE provides project management, facilities management and on-demand work-order management technology solutions for clients ranging from traditional retail, convenience, grocery, and multi-location real estate portfolios in other industries such as healthcare, life sciences, and logistics.